Refund Policy – FestiveHeaven.com

At FestiveHeaven.com, we want you to be completely satisfied with your purchase. If you are not satisfied, you may request a return under the conditions outlined below.

Returns

We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Orders are processed quickly and generally cannot be canceled once they have been shipped. However, you may still be eligible for a refund through our return process after delivery, provided all return requirements are met.

To qualify for a return, your item must:

• Be unused, unworn, and in the same condition as received
• Include all original tags and packaging
• Be accompanied by proof of purchase or order confirmation

How to Start a Return

To request a return, please contact us at:

Email: festiveheaven7@gmail.com

If your return request is approved, we will provide instructions on how and where to send your package. Returns sent without prior authorization will not be accepted.

Please note: Customers are responsible for all return shipping costs. FestiveHeaven.com does not provide prepaid return labels or reimburse return shipping expenses.

For any questions regarding returns, contact us at festiveheaven7@gmail.com.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival. If you receive a defective, damaged, or incorrect item, contact us immediately at festiveheaven7@gmail.com so we can review the issue and provide an appropriate solution.

Non-Returnable Items

The following items cannot be returned:

• Personalized or custom-made products
• Gift cards
• Final sale or clearance items
• Personal care and beauty products
• Perishable goods
• Hazardous materials, flammable liquids, or gases

If you are unsure whether your item qualifies for a return, please contact us before initiating a return.

Exchanges

We do not offer direct exchanges. If you would like a different item, please return the eligible product and place a new order once the return has been approved.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please note that processing times may vary depending on your bank, credit card provider, or payment service.

Shipping fees (if applicable) are non-refundable unless the return is due to an error on our part or a defective item.

Final Sale Policy

All products purchased during sales events, promotions, clearance sales, seasonal discounts, or with discount codes are considered Final Sale.

We do not accept refunds, returns, exchanges, or cancellations for discounted or sale items unless the product arrives damaged, defective, or incorrect.

Please review product descriptions, specifications, sizing information, and images carefully before placing your order.

By completing a purchase of a discounted item, you acknowledge and agree that the sale is final and that the item is not eligible for a refund, return, or exchange.

If you receive a damaged, defective, or incorrect item, please contact our support team within 48 hours of delivery and provide clear photos of the issue so that we can review your claim and assist accordingly.

This policy does not affect any rights that may apply under applicable consumer protection laws.

Contact Us

For all return, refund, or order-related inquiries, please contact:

FestiveHeaven Support
Email: festiveheaven7@gmail.com